DELIVERY INFORMATION

DISPLAYED LEAD TIMES

GREEN STUDIO is a small design workshop, we largely work to a pre-order model to ensure our footprint is as light as possible when it comes to our manufacturing, warehousing and shipping. Each product page displays the classification of each product; In Stock, Order Now or Made to Order. 

  • In Stock – Designs are in stock at our warehouse and available to be dispatched to delivery partners.

  • Pre-Order / Order Now – Designs are available on an incoming basis. Not available to ship right away.

  • Made To Order – This design is made especially for you. Terms and conditions therefore do apply.

Each classification displayed online are dynamic and are updated daily. This means the delivery lead times are only allocated once your order is placed. 

Any delivery date or date range provided to you is an estimate only. We will use reasonable endeavours to meet the estimated delivery date, however products may be delivered within a reasonable period of that date. In these circumstances, and subject to our obligations under the law (including those described below), we will not be liable for any loss or damage, however it arises, if the products are delivered within a reasonable time after the estimated delivery date.

HOME DELIVERIES

Once your order is in stock in full at our warehouse, it will be dispatched to our delivery partners within 3-7 business days. Pickup from our warehouse can be arranged, once you have left our warehouse site, any damages in-transit are at no fault of GREEN STUDIO.

We use third party delivery partners who will contact you directly once your order arrives at their depot. Delivery times are dependent on each delivery partner, however please see an estimate below: 

  • 2-3 Business Days: Melbourne Metro

  • 4-10 Business Days: Sydney, Wollongong, Central Coast, Newcastle, the ACT, parts of the Mornington Peninsula, Geelong and some parts of the Surf Coast Shire

  • 5-12+ Business Days: Brisbane, Sunshine Coast, Gold Coast

  • 7-12+ Business Days: Nth QLD, SA, WA, NT and TAS, including all other regional or rural areas

A more accurate delivery estimate will be provided to you by our delivery partners once your order has arrived at their depot and is ready to be shipped. Please be mindful that you will be required to be present to accept the delivery, we do not accept authority to leave. Our deliveries are strictly Monday – Friday and exclude public holidays.

For smaller boxed designs, these are normally delivered to your front door utilising Australia Post or the Allied Express courier network. Depending on your order, these pieces may be shipped separately from the rest of your order and is subject to different estimated delivery time frames.  

Once shipped the estimated delivery time frames are: 

  • 2-5 Business days: Melbourne, Geelong, Mornington Peninsula and the Surf Coast Shire

  • 3-10 Business days: Sydney, Central Coast, Newcastle, Canberra, Wollongong 

  • 5-12+ Business days: Brisbane, Gold Coast, Sunshine Coast 

  • 5-12+ Business days: Nth QLD, Adelaide, Perth, Tasmania & all other areas 

Tracking details will be provided for the smaller boxed products via email as soon as your order has been dispatched from our warehouse.  

You will be contacted via call or text from our delivery partners to arrange a drop off time. Delivery charges and estimated date of delivery will depend on where your order is being delivered. Products can only be delivered within Australia and it is the customer’s responsibility to ensure the correct delivery address and access details are provided to GREEN STUDIO before dispatch.

ADDITIONAL DELIVERY INFORMATION

At GREEN STUDIO we make our best efforts to get your order to you as soon as possible. If you require your order by a specific date, please contact us to confirm any large stock levels prior to purchase. 

Once a delivery is booked with the freight provider, the address cannot be amended. If you’re unable to accept a delivery on the date that you have confirmed, and you have not rescheduled the delivery with us, a failed delivery fee will apply. This fee must be paid before re-delivery can be booked.